Changed your mind? No worries.
You can send it back if you:
- Return it within 14 days of delivery
- Send it back in sellable condition, in the original packaging with tags and labels still on
- Haven't worn or used it
- Have proof you bought it through our website (a receipt is perfect)
- Email us about the return and let us know why
- Post it to our returns address, Stobies, 60 Johnson Street, Maffra. Vic 3860
Once it lands back with us, we'll sort your store credit.
Heads up: we can't do exchanges on posted items through the website. We’ll do best to process your store credit quickly so you can buy the correct item.
What we can't take back
All sale or discounted items, plus all jewellery, headwear and underwear. For health and safety reasons, these can't be returned, exchanged, swapped or credited for a change of mind.
Also, we do our best to show colours accurately, but screens and phones can play tricks, so colours might look a little different in real life.
Faulty gear
If something's got a manufacturing fault, we've got you. Just make sure the fault isn't from misuse and you've got proof of purchase from our website. We'll replace it, swap it for something of the same value, or give you a credit or refund.
Return postage
Unless we've agreed otherwise, return postage is on you.
Free shipping orders
Orders over $150 ship free. If you return items for a change of mind and what you're keeping drops below $150, the $10 standard shipping fee will come out of your refund, since the order no longer qualifies for free shipping.
This doesn't affect your rights under Australian Consumer Law, including when goods are faulty, not as described, or don't meet consumer guarantees.
Your consumer rights
You've got consumer guarantees under Australian Consumer Law, and we can't exclude them. That means a replacement or refund for a major failure, plus compensation for any other reasonably foreseeable loss or damage. If something isn't of acceptable quality but it's not a major failure, you're also entitled to a replacement. Nothing here is meant to limit your rights under consumer law.